Pictured (clockwise from top left): Philip Rosedale, Taylor Freeman, Nicole Lazzaro, Paul T. Kim
One Size Doesn’t Fit All: Purpose-Built Devices with Knox Customization
At SDC 2016, Samsung’s June Na explored how enterprises can take advantage of Samsung KNOX customization to deliver a user experience tailored to specific industry and business needs. Watch the video and keep reading for a recap of what he discussed.
From payments to advertisements to location tracking, enterprises in every industry increasingly rely on mobile devices to improve efficiency, customer experiences and ultimately, their bottom line. But each business uses even the same off-the-shelf device differently depending on their own industry-specific requirements. Some may need certain buttons remapped or disabled. Others may need an app pre-loaded or removed.
To accommodate these nuances, Samsung Knox customization makes use of the Knox platform’s device management and configuration capabilities to personalize Samsung devices for specific business-to-business markets, including retail, aviation, hospitality and healthcare. Knox customization encompasses a set of tools and accompanying services that enables system integrators (SI) and value-added resellers (VAR) to transform off-the-shelf mobile phones and tablets into business appliances.
Knox is a platform built into Samsung mobile devices that provides defense-grade security, accompanied by a suite of software tools and services for device management. Customizing this software layer consists of three key components:
Custom SDK: Enables developers to create Android apps to specifically tailor Samsung devices to user needs while preserving the familiar user experience of a commercial device. It includes access to over 1000 APIs for system-level configuration, management and restriction on devices, saving time and development resources. System integrators and value-added retailers purchase and use commercial licenses for apps developed based on the SDK prior to deploying customer devices to the end user.
Custom Configurator: Provides cloud-based configuration tools for IT administrators to deploy specific configuration settings in bulk over-the-air. Rather than opening each box and installing custom wallpapers, logos, or custom apps on each device before repackaging and delivering it to the end customer, VARs can simply deliver one update over Wi-Fi once the end user opens and connects their devices. All previously configured profiles are automatically restored after a factory reset.
Custom Services: Specialized binary software and technical consultation for enterprises with more sophisticated technical requirements not addressed by the SDK and configurator tools.
Industry Challenges & Key Features
Knox customization features span the app and binary level to solve unique industry challenges.
Device rebranding: A company may want to embed its brand in a device, with custom logos, ringtones, wallpaper, and start screens. Device rebranding features make this possible, creating a white-label feel.
Professional kiosk mode: The hospitality industry is creating automated, interactive guest experiences through in-room tablets for room service and concierge. To ensure guests can easily find the apps they need, hotels can use professional kiosk mode to automatically launch apps when the device starts or when the user presses the home button. By restricting access to device settings, kiosk mode also ensures guests don’t accidentally override pre-programmed settings.
Advanced device configuration: As tablet use increases in classrooms, schools need to make sure students are focused on educational content during class time. Advanced device configuration allows administrators to whitelist or blacklist apps and network access to prevent content downloads from specific sources. Additionally, you can configure connectivity and sensor settings (Wi-Fi, Bluetooth and NFC) and remotely turn connections on or off.
Enhanced peripheral interaction: In mobile point of sales systems, tablets also function as power sources for peripheral machines such as barcode scanners or credit card machines. Through advanced customization for seamless interaction between devices and peripherals, Knox can optimize the tablet’s power consumption for fewer charges throughout the day.
Optimized UX: Delivery drivers have enough bulky packages to juggle without needing to also switch between maps and apps to scan and sign for packages. Delivery companies can streamline this process by adjusting the phone’s power behaviors to turn on when drivers start their car, and by remapping phone keys so drivers can easily switch between navigation and delivery apps with a single click.